Refund policy

Returns & Refund Policy

We are a small team committed to providing quality products and excellent customer service. If you experience any issues with your order, please contact us and we will do our best to assist.

Food Products

Due to the nature of the products we sell, we are unable to accept returns of food items that have been opened, used, or consumed.

For food safety and hygiene reasons, we cannot accept returns simply because a customer changes their mind after receiving a food product.

Damaged, Incorrect or Faulty Items

If you receive an item that is damaged, faulty, or incorrect, please contact us within 48 hours of delivery at:

info@hndsupplies.co.uk

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review the information provided and, where appropriate, offer a replacement, refund, or other suitable resolution.

Returns Process

If a return is authorised, we will provide return instructions by email. Please do not send any items back without contacting us first.

Unauthorised returns may not be accepted.

Refunds

Once a refund has been approved, it will be processed back to the original payment method used for the purchase.

Please allow up to 5–10 working days for the refund to appear in your account, depending on your payment provider.

Order Cancellations

Orders may only be cancelled before they have been dispatched. Once an order has been processed or shipped, it may no longer be possible to cancel the order.

If you wish to cancel an order, please contact us as soon as possible.