Shipping policy

Shipping & Delivery Policy

Last Updated: June 2026

At HND Supplies, we aim to dispatch and deliver your order as quickly and efficiently as possible.

Delivery Areas

We currently deliver to addresses within the United Kingdom.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed and dispatched within 1–2 working days of payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, processing times may occasionally be longer. If a significant delay occurs, we will contact you using the details provided with your order.

Delivery Options

The following delivery options are available at checkout:

Royal Mail Tracked 48

  • £3.99

  • Estimated delivery: 2–3 working days after dispatch

DPD Express Delivery

  • £5.95

  • Estimated delivery: 1–2 working days after dispatch

Free Delivery

  • Available on orders over £60

  • Delivery service selected at our discretion based on order size, weight and destination

Delivery times are estimates only and cannot be guaranteed.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

HND Supplies cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address information provided by the customer.

Delayed or Lost Deliveries

While we work closely with our delivery partners, delivery delays can occasionally occur due to factors outside our control.

If your order has not arrived within a reasonable time after dispatch, please contact us at:

info@hndsupplies.co.uk

We will assist in investigating the issue with the courier where possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging